Iomega Hardware Support
We provide Iomega hardware support on the entire range of Iomega hardware including legacy equipment which is no longer supported by Iomega and we deliver the highest possible levels of service through a dedicated Syscare account team. Key support features include: two-hour on-site response; four-hour duration; six hour guaranteed fix and direct call logging for immediate access to our Iomega accredited engineers.
Iomega Systems Hardware Support
- Full support for your Iomega equipment
- Accredited Iomega engineers
- Engineering escalations
- Flexible Iomega service levels and coverage, from guaranteed fix to parts only
- Highly efficient replacement distribution
- Genuine Iomega Systems spare parts
- Spares held within one-hour availability of site
- Optional replacement parts held on site
The Benefits
- Service support tailored to meet your specific needs and budget
- Competitively priced
- Single point of contact
- Lower total cost of ownership
- 24 x 7 x 365 coverage
- Relieves valuable IT staff
- Minimises additional training and hiring costs
- Quarterly payment plans
Iomega Hardware Support Service Plans
Iomega Titanium Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 2 hours
- 6 hours fix time
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Iomega Platinum+ Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 2 hours
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Iomega Platinum Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 4 hours
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Iomega Gold Support features:
- 24/7 telephone support
- On-site support between 8am to 8pm Monday to Friday excl public and bank holidays
- Engineer to site within 4 hours
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Semi-annual service review meetings
- Full quarterly SLA reporting
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Iomega Silver Support features:
- Telephone support Monday to Friday between 8am to 8pm
- On-site support between 8am to 5pm Monday to Friday excl public and bank holidays
- Engineer to site within 4 hours
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Full quarterly SLA reporting
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Iomega Bronze Support features:
- Telephone support Monday to Friday between 9am to 5pm
- On-site support between 8am to 5pm Monday to Friday excl public and bank holidays
- Engineer to site next business day
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
For more information on our Iomega hardware support services call us now on 0871 8718650