Hitachi Data Systems Hardware Support
We provide Hitachi Data Systems hardware support on the entire range of Hitachi Data Systems hardware including legacy equipment which is no longer supported by Hitachi Data Systems and we deliver the highest possible levels of service through a dedicated Syscare account team. Key support features include: two-hour on-site response; four-hour duration; six hour guaranteed fix and direct call logging for immediate access to our Hitachi Data Systems accredited engineers.
Hitachi Data Systems Hardware Support
- Full support for your Hitachi Data Systems equipment
- Accredited Hitachi Data Systems engineers
- Engineering escalations
- Flexible Hitachi Data Systems service levels and coverage, from guaranteed fix to parts only
- Highly efficient replacement distribution
- Genuine Hitachi Data Systems spare parts
- Spares held within one-hour availability of site
- Optional replacement parts held on site
The Benefits
- Hitachi Data Systems Service support tailored to meet your specific needs and budget
- Competitively priced
- Single point of contact
- Lower total cost of ownership
- 24 x 7 x 365 coverage
- Relieves valuable IT staff
- Minimises additional training and hiring costs
- Quarterly payment plans
Hitachi Data Systems Hardware Support Service Plans
Hitachi Titanium Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 2 hours
- 6 hours fix time
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Hitachi Platinum+ Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 2 hours
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Hitachi Platinum Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 4 hours
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Hitachi Gold Support features:
- 24/7 telephone support
- On-site support between 8am to 8pm Monday to Friday excl public and bank holidays
- Engineer to site within 4 hours
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Semi-annual service review meetings
- Full quarterly SLA reporting
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Hitachi Silver Support features:
- Telephone support Monday to Friday between 8am to 8pm
- On-site support between 8am to 5pm Monday to Friday excl public and bank holidays
- Engineer to site within 4 hours
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Full quarterly SLA reporting
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Hitachi Bronze Support features:
- Telephone support Monday to Friday between 9am to 5pm
- On-site support between 8am to 5pm Monday to Friday excl public and bank holidays
- Engineer to site next business day
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
For more information on our Hitachi hardware support services call us now on 0871 8718650
