Blue Arc Hardware Support
We provide Blue Arc hardware support on the entire range of Blue Arc hardware including legacy equipment which is no longer supported by Blue Arc and we deliver the highest possible levels of service through a dedicated Syscare account team. Key support features include: two-hour on-site response; four-hour duration; six hour guaranteed fix and direct call logging for immediate access to our Blue Arc accredited engineers.
Blue Arc Support
- Full support for your Blue Arc equipment
- Accredited Blue Arc engineers
- Engineering escalations
- Flexible Blue Arc service levels and coverage, from guaranteed fix to parts only
- Highly efficient replacement distribution
- Genuine Blue Arc spare parts
- Spares held within one-hour availability of site
- Optional replacement parts held on site
The Benefits
- Blue Arc Service support tailored to meet your specific needs and budget
- Competitively priced
- Single point of contact
- Lower total cost of ownership
- 24 x 7 x 365 coverage
- Relieves valuable IT staff
- Minimises additional training and hiring costs
- Quarterly payment plans
Blue Arc Support Service Plans
Blue Arc Titanium Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 2 hours
- 6 hours fix time
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Blue Arc Platinum+ Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 2 hours
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Blue Arc Platinum Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 4 hours
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Blue Arc Gold Support features:
- 24/7 telephone support
- On-site support between 8am to 8pm Monday to Friday excl public and bank holidays
- Engineer to site within 4 hours
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Semi-annual service review meetings
- Full quarterly SLA reporting
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Blue Arc Silver Support features:
- Telephone support Monday to Friday between 8am to 8pm
- On-site support between 8am to 5pm Monday to Friday excl public and bank holidays
- Engineer to site within 4 hours
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Full quarterly SLA reporting
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Blue Arc Bronze Support features:
- Telephone support Monday to Friday between 9am to 5pm
- On-site support between 8am to 5pm Monday to Friday excl public and bank holidays
- Engineer to site next business day
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
For more information on our Blue Arc hardware support services call us now on 0871 8718650