Allied Telesyn Hardware Support
We provide Allied Telesyn hardware support on the entire range of Allied Telesyn hardware including legacy equipment which is no longer supported by Allied Telesyn and we deliver the highest possible levels of service through a dedicated Syscare account team. Key support features include: two-hour on-site response; four-hour duration; six hour guaranteed fix and direct call logging for immediate access to our Allied Telesyn accredited engineers.
Allied Telesyn Support
- Full support for your Allied Telesyn equipment
- Accredited Allied Telesyn engineers
- Engineering escalations
- Flexible Allied Telesyn service levels and coverage, from guaranteed fix to parts only
- Highly efficient replacement distribution
- Genuine Allied Telesyn spare parts
- Spares held within one-hour availability of site
- Optional replacement parts held on site
The Benefits
- Allied Telesyn Service support tailored to meet your specific needs and budget
- Competitively priced
- Single point of contact
- Lower total cost of ownership
- 24 x 7 x 365 coverage
- Relieves valuable IT staff
- Minimises additional training and hiring costs
- Quarterly payment plans
Allied Telesyn Support Service Plans
Allied Telesyn Titanium Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 2 hours
- 6 hours fix time
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Allied Telesyn Platinum+ Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 2 hours
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Allied Telesyn Platinum Support features:
- 24/7 telephone support
- 24/7 on-site support
- Engineer to site within 4 hours
- Live transfer
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Dedicated service manager
- Quarterly service review meetings
- Full monthly and quarterly SLA reporting
- On-site spare parts
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Allied Telesyn Gold Support features:
- 24/7 telephone support
- On-site support between 8am to 8pm Monday to Friday excl public and bank holidays
- Engineer to site within 4 hours
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Semi-annual service review meetings
- Full quarterly SLA reporting
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Allied Telesyn Silver Support features:
- Telephone support Monday to Friday between 8am to 8pm
- On-site support between 8am to 5pm Monday to Friday excl public and bank holidays
- Engineer to site within 4 hours
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Full quarterly SLA reporting
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
Allied Telesyn Bronze Support features:
- Telephone support Monday to Friday between 9am to 5pm
- On-site support between 8am to 5pm Monday to Friday excl public and bank holidays
- Engineer to site next business day
- Online technical support & knowledge base access
- E-mail Alerts and Notifications
- Support for both in and out of warranty equipment
Managed Service Add on’s
- Managed Site Infrastructure Services
- Remote Monitoring Services (ArkServe)
- Asset Management
- Multi-vendor Support Services
Contact For Further Information
For more information on our Allied Telesyn hardware support services call us now on 0871 8718650