Software Support Overview
Prob-Solve Solutions and Syscare software support division is made up of teams of individuals that work together to provide the responsive software support which is required. We provide a single point of contact for all our customers software support, backed by partnership with major software vendors we are able to provide either Syscare Software Support on Vendor Specific Support with Syscare 1st line support.
Our objective is to provide our customers with the quality software service they need, by providing a single point of contact for all their software support requirements with the exact levels of support.
Key Features of Syscare Software Support Service:
- Reduce the cost of ownership of legacy software
- Reduce the risk of support by outsourcing to experts with guaranteed quality of service & SLAs
- Reduce the risk of relying on key personnel, or multiply software vendors
- Increase motivation within your technical team, by redeploying them on new projects rather than “run of the mill” software issues
- Reduce costs and admin by having a single point of contact for all your software support
- Focus on growth rather than dealing with day to day software support issues
We are uniquely positioned to offer customers a variety of software support packages which are tailored to suit the exact requirement.
We provide support on major software vendors such as:
- Databases including SQL Server, SAP and Oracle
- Operating systems including Microsoft, Linux, Solaris, HP Unix and AIX
- Backup software including Veritas, Bakbone, CA and Legato
