Remote Monitoring Services
ArkServe Monitoring Levels
ArkServe Monitoring services comprises of 4 levels:
Standard & Standard Pro Packages: ArkServe remotely monitors key heterogeneous OS, Systems, Networks and Applications to predict, identify and diagnose performance and system issues. These packages do not include ArkServe Appliance Centre (AAC). Standard Pro level enables a pre-set list of remediation activities.
Premier & Premier Pro Packages: All features of Standard & Standard Pro are included and has the benefit of at least 1 ArkServe Appliance Centre (AAC) being installed at customer site. Premier Pro level enables a pre-set list of remediation activities.
For details on each level of ArkServe monitoring services please see below
ArkServe Standard Remote Monitoring
ArkServe Standard Remote Monitoring package remotely monitors heterogeneous Operating Systems, Systems, Networks and Applications to predict, identify and diagnose performance and system issues.
Key Features:
- 7x24 remote system, OS, network and application monitoring with real-time notification
- Incident/Event Management
- Syscare Services Centre integration to fix hardware issues
- Customer portal for reporting
- On-line ticket tracking/management
- Internet enabled
- Requires a Syscare Service Contract
- Lower setup costs with No ArkServe Appliance Centre (AAC) deployed at customer site
Key benefits:
- Increases system availability by active 24/7 monitoring
- Automates Syscare hardware and software tickets and requests
- Assists companies that have a lack of IT support personnel by providing more information on the systems, problems and fixes
- Lowers overall support and system management costs
- Reduces expensive server downtime
- Reduces inefficient fire-drill activity
- Easier facilitation of services with Prob-Solve Solutions
ArkServe Standard Pro Remote Monitoring
ArkServe Standard Pro Remote Monitoring package remotely monitors heterogeneous Operating Systems, Systems, Networks and Applications to predict, identify and diagnose performance and system issues.
Key Features:
- All features of ArkServe Standard Monitoring Package are included
- Standard set of predefined remote incident remediation steps
- Limited change management and proactive activities
- Internet enabled
- No Syscare Service Contract required
- Lower setup costs with No ArkServe Appliance Centre (AAC) deployed at customer site
Key benefits:
- Increases system availability by active 24/7 monitoring
- Automates 3rd party or vendor hardware and software tickets and requests
- Reporting and monitoring of service level agreement compliance
- Interface with current HW/SW support provider for service escalation improvement
- Assists a lack of IT support staff through remote fixes
- Lowers overall support and system management costs
- Reduces expensive server downtime
- Reduces inefficient fire-drill activity
- Easier facilitation of services with Prob-Solve Solutions
ArkServe Premier Remote Monitoring
ArkServe Premier Remote Monitoring package remotely monitors heterogeneous Operating Systems, Systems, Networks and Applications to predict, identify and diagnose performance and system issues.
Key Features:
- 7x24 remote system, OS, network and application monitoring with real-time notification
- Incident/Event Management
- Syscare Services Centre integration to fix hardware issues
- Customer portal for reporting
- On-line ticket tracking/management
- Internet enabled
- Requires a Syscare Service Contract
- ArkServe Appliance Centre (AAC) deployed at customer site
- All new ArkServe 2.6 Patches and Updates provided
- Automated notifications on service state and service level agreement compliance sent via SMS, pager and email to the Network Control Centre (NOC)
Key benefits:
- Increases system availability by active 24/7 monitoring
- Automates Syscare hardware and software tickets and requests
- Assists companies that have a lack of IT support personnel by providing more information on the systems, problems and fixes
- Reporting and monitoring of service level agreement compliance
- Lowers overall support and system management costs
- Reduces expensive server downtime
- Reduces inefficient fire-drill activity
- Easier facilitation of services with Prob-Solve Solutions
ArkServe Premier Pro Remote Monitoring
ArkServe Premier Pro Remote Monitoring package remotely monitors heterogeneous Operating Systems, Systems, Networks and Applications to predict, identify and diagnose performance and system issues.
Key Features:
- All features of ArkServe Premier Monitoring Package are included
- Standard set of predefined remote incident remediation steps
- Limited change management and proactive activities
- Internet enabled
- No Syscare Service Contract required
- ArkServe Appliance Centre (AAC) deployed at customer site
- All new ArkServe 2.6 Patches and Updates provided
- Automated notifications on service state and service level agreement compliance sent via SMS, pager and email to the Network Control Centre (NOC)
Key benefits:
- Increases system availability by active 24/7 monitoring
- Automates 3rd party or vendor hardware and software tickets and requests
- Reporting and monitoring of service level agreement compliance
- Interface with current HW/SW support provider for service escalation improvement
- Assists a lack of IT support staff through remote fixes
- Lowers overall support and system management costs
- Reduces expensive server downtime
- Reduces inefficient fire-drill activity
- Easier facilitation of services with Prob-Solve Solutions
Further Assistance
For further assistance regarding any of the ArkServe services please contact an ArkServe service representative via:
- Telephone from the UK on 01225 710998
- Telephone outside the UK on +44 (0) 1225 710998
- The request further information form
