Remote Monitoring Services
Overview
ArkServe remote monitoring services provide real-time, pro-active monitoring of IT infrastructures providing live views of your IT environments. This, coupled with the ability to provide instant alerts back to the ArkServe service centre via SMS messages and e-mail, ensure they are best placed to correct issues before they impact the business.
A range of layered service offerings ensures that ArkServe can tailor the right solution to meet your individual requirements. With a similarly flexible approach to pricing, the services are charged on service functionality along with number of named devices.
The ArkServe monitoring services allow you to protect your business 24x7x52, without the need for investment in new skills, people or infrastructure. The services are delivered by ArkServe 2.6 software and where required an on site ArkServe Appliance Centre (AAC).
Network, System and Application Remote Monitoring Services
The network, system and application monitoring services provides proactive, event and performance monitoring of networks, systems and applications via secure agent technology.
The network, system and application monitoring services provides
- Event and performance monitoring of network, systems and applications via a secure agent
- Centralised on-line view of events and performance of network, system and applications within an environment
- Custom report generation via ArkServe Reports
- Automated notifications of operational and performance events sent to the ArkServe support centre and dedicated support engineers via SMS, pager and e-mail as and when they happen.
- Automated notifications can be also sent via SMS, pager and e-mail to customer staff
- Automated corrections in response to events
