Maintenance and Support Services

Syscare Hardware Support Levels

Detailed information on how each of our service levels break down. Not sure which level your business requires? Enquire now and we'll do our best to help. Or, take another look at how our server support and maintenance services could help you.

Titanium Support features:

Platinum+ Support features:

Platinum Support features:

Gold Support features:

24/7 telephone support
On-site support between 8am to 8pm Monday to Friday excl public and bank holidays
Engineer to site within 4 hours
Online technical support & knowledge base access
E-mail Alerts and Notifications
Semi-annual service review meetings
Full quarterly SLA reporting
Support for both in and out of warranty equipment

Silver Support features:

Telephone support Monday to Friday between 8am to 8pm
On-site support between 8am to 5pm Monday to Friday excl public and bank holidays
Engineer to site within 4 hours
Online technical support & knowledge base access
E-mail Alerts and Notifications
Full quarterly SLA reporting
Support for both in and out of warranty equipment

Bronze Support features:

Telephone support Monday to Friday between 9am to 5pm
On-site support between 8am to 5pm Monday to Friday excl public and bank holidays
Engineer to site next business day
Online technical support & knowledge base access
E-mail Alerts and Notifications
Support for both in and out of warranty equipment