Prob-Solve Solutions Hardware Support Levels
We offer a range of support service levels (SLAs) for our server support and networking support services, to ensure you get the best value-for-money from your support contract.
Our Titanium service, with its 2-hour on-site time and 6-hour fix time, is ideal for the most extremely important, mission-critical servers; Platinum + and Platinum, with 2-hour and 4-hour 24/7 on-site times, respectively, are ideal for those business-dependent servers that need the most uptime possible; while Gold, Silver and Bronze offer 8am-8pm M-F 4-hour on-site support; 8am-5pm M-F 4-hour on-site support; and next business day on-site support, respectively. Each service level also includes telephone support.
Looking for detailed information on how each of our service levels break down? Look no further:
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In detail
Full breakdown of exactly what you'll get with each level of support, from our top-tier Titanium, Platinum+ and Platinum services, down through Gold, Silver and Bronze -
Comparative table
A comparative checklist table, allowing you to quickly and easily compare exactly what you'll get with each service level
Still not sure which level your business requires? Enquire now and we'll do our best to help.
Or, take another look at how our server support and maintenance services could help you.