Transforming IT to a Value Center

VERITAS CommandCentral Service is a software product designed to help organizations move toward a shared services - or utility computing – model, where IT acts like a service provider to its various customers. CommandCentral Service allows IT to define services being offered, present those services to consumers, measure and report on service levels and resource usage, automate provisioning processes through the embedded workflow engine and allocate costs for services used. This product then becomes a portal interface between IT and its consumers. The service levels that consumers define subsequently map to service implementations in underlying VERITAS and non-VERITAS products. In this way, IT becomes more transparent, measurable and aligned with the larger objectives of the business. VERITAS CommandCentral Service facilitates the shift to utility computing.

Align IT resources with business priorities

VERITAS CommandCentral™ Service provides centralized visibility into resource allocation, helping IT ensure that the organisation's most important applications receive the service levels that they need. IT can also assess the business and financial impact of IT service delivery to the organisation.

Improve service delivery for internal customers

VERITAS CommandCentral™ Service helps enable IT to ensure that best practices are implemented consistently across the enterprise. By centralising business customer interaction, from service order to request fulfillment, IT is able to operate more efficiently and responsively.

 VERITAS CommandCentral Service

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